Pharmaceutical Copywriters are just what the doctor ordered- literally.

So you are just getting out of college. You want to earn your living as a writer, and you decide on a career as an advertising copywriter. Naturally everyone wants to write the next great sneaker ad, or be the brainchild of the newest 20-year Vodka campaign, right? Not so fast.

While a career in “consumer” advertising has always been the benchmark of the industry, more and more young copywriters are finding their way in the growing world of pharmaceutical advertising. So why would someone want to write about a depression drug rather than a soft drink?

Here are three major reasons for this trend:

Stability:

With Job security as low as it has been since the crash of 1929, young creatives in general consumer advertising on Madison Avenue are finding themselves out of work an alarming rate. Pharmaceutical advertising is generally a bit more stable, as the market is simply smaller.

Money:

Initially, the salaries earned by consumer and healthcare copywriters is roughly about the same. That is to say, not very much. However, successful healthcare writers see larger salary increases and title promotions sooner than their consumer counterparts.

Sense of Importance:

At first glance the content, regulations and demographic would imply that pharmaceutical advertising wouldn’t allow for as much creativity as a general consumer advertising. And while your “creative box” may be a bit smaller in pharmaceutical advertising, the work does allow and lend itself to a more dramatic and strategic end result. Furthermore, many creatives in pharmaceutical advertising love the fact that the message matters, and feel that their work truly is important.

So while writing the dream sequence spot for that new video game is fun, at the end of the day you’re simply marketing a video game.

Pharmaceutical writers are asked to really devour the product; it’s chemistry and most importantly how the condition for which the pharmaceutical product is indicated affects patients. In many cases, writers are asked to interview and meet patients to talk about their condition(s). It has been debated ad nauseam if medication is truly the best therapy. And while I’m smart enough to not opine on that topic, there is no arguing that awareness and education for both patients and healthcare professionals are necessary.

In any case, we can be certain that medicine has historically done more for society than any sneaker, soft drink or video game ever has.

To learn more about a career as a pharmaceutical copywriter please feel free to email me at anthonydolagroup.com

Anthony Hemsey is a Sr. Trainer/ VP Placement Specialist at Dola Group Professsional Development. Dola Group is a consulting and executive search firm dedicated soley to the medical pharmaceutical advertising and marketing arena. To learn more about Dola Group’s current program and job openings please visit dolagroup.com

To begin a dialogue with one of Dola Group’s professional consultants please send an email to chatdolagroup.com-&ndash and mention this article!

So you are just getting out of college. You want to earn your living as a writer, and you decide on a career as an advertising copywriter. Naturally everyone wants to write the next great sneaker ad, or be the brainchild of the newest 20-year Vodka campaign, right? Not so fast. While a career in “consumer” advertising has always been the benchmark of the industry, more and more young copywriters are finding their way in the growing world of pharmaceutical advertising. So why would someone want to write about a depression drug rather than a soft drink?

Here are three major reasons for this trend:

Stability:

With Job security as low as it has been since the crash of 1929, young creatives in general consumer advertising on Madison Avenue are finding themselves out of work an alarming rate. Pharmaceutical advertising is generally a bit more stable, as the market is simply smaller.

Money:

Initially, the salaries earned by consumer and healthcare copywriters is roughly about the same. That is to say, not very much. However, successful healthcare writers see larger salary increases and title promotions sooner than their consumer counterparts.

Sense of Importance:

At first glance the content, regulations and demographic would imply that pharmaceutical advertising wouldn’t allow for as much creativity as a general consumer advertising. And while your “creative box” may be a bit smaller in pharmaceutical advertising, the work does allow and lend itself to a more dramatic and strategic end result. Furthermore, many creatives in pharmaceutical advertising love the fact that the message matters, and feel that their work truly is important.

So while writing the dream sequence spot for that new video game is fun, at the end of the day you’re simply marketing a video game.

Pharmaceutical writers are asked to really devour the product; it’s chemistry and most importantly how the condition for which the pharmaceutical product is indicated affects patients. In many cases, writers are asked to interview and meet patients to talk about their condition(s). It has been debated ad nauseam if medication is truly the best therapy. And while I’m smart enough to not opine on that topic, there is no arguing that awareness and education for both patients and healthcare professionals are necessary.

In any case, we can be certain that medicine has historically done more for society than any sneaker, soft drink or video game ever has.

To learn more about a career as a pharmaceutical copywriter please feel free to email me at anthonydolagroup.com

Anthony Hemsey is a Sr. Trainer/ VP Placement Specialist at Dola Group Professsional Development. Dola Group is a consulting and executive search firm dedicated soley to the medical pharmaceutical advertising and marketing arena. To learn more about Dola Group’s current program and job openings please visit dolagroup.com

To begin a dialogue with one of Dola Group’s professional consultants please send an email to chatdolagroup.com-&ndash and mention this article!

So you are just getting out of college. You want to earn your living as a writer, and you decide on a career as an advertising copywriter. Naturally everyone wants to write the next great sneaker ad, or be the brainchild of the newest 20-year Vodka campaign, right? Not so fast. While a career in “consumer” advertising has always been the benchmark of the industry, more and more young copywriters are finding their way in the growing world of pharmaceutical advertising. So why would someone want to write about a depression drug rather than a soft drink?

Here are three major reasons for this trend:

Stability:

With Job security as low as it has been since the crash of 1929, young creatives in general consumer advertising on Madison Avenue are finding themselves out of work an alarming rate. Pharmaceutical advertising is generally a bit more stable, as the market is simply smaller.

Money:

Initially, the salaries earned by consumer and healthcare copywriters is roughly about the same. That is to say, not very much. However, successful healthcare writers see larger salary increases and title promotions sooner than their consumer counterparts.

Sense of Importance:

At first glance the content, regulations and demographic would imply that pharmaceutical advertising wouldn’t allow for as much creativity as a general consumer advertising. And while your “creative box” may be a bit smaller in pharmaceutical advertising, the work does allow and lend itself to a more dramatic and strategic end result. Furthermore, many creatives in pharmaceutical advertising love the fact that the message matters, and feel that their work truly is important.

So while writing the dream sequence spot for that new video game is fun, at the end of the day you’re simply marketing a video game.

Pharmaceutical writers are asked to really devour the product; it’s chemistry and most importantly how the condition for which the pharmaceutical product is indicated affects patients. In many cases, writers are asked to interview and meet patients to talk about their condition(s). It has been debated ad nauseam if medication is truly the best therapy. And while I’m smart enough to not opine on that topic, there is no arguing that awareness and education for both patients and healthcare professionals are necessary.

In any case, we can be certain that medicine has historically done more for society than any sneaker, soft drink or video game ever has.

To learn more about a career as a pharmaceutical copywriter please feel free to email me at anthonydolagroup.com

Anthony Hemsey is a Sr. Trainer/ VP Placement Specialist at Dola Group Professsional Development. Dola Group is a consulting and executive search firm dedicated soley to the medical pharmaceutical advertising and marketing arena. To learn more about Dola Group’s current program and job openings please visit dolagroup.com

To begin a dialogue with one of Dola Group’s professional consultants please send an email to chatdolagroup.com-&ndash and mention this article!

Back from a nice week in Devon, doing nothing except walk on the moors and lazing about. Couple of calls to the office &ndash “Anything good happening?” “Well, it’s good you aren’t here” &ndash and that’s about it. Didn’t even bother to travel 30 miles to take up the offer of a free lunch at Cornwall’s most famous seafood restaurant though, as this was compensation for a lunch I had there last year that pole axed me for three days with food poisoning, my non-attendance wasn’t 100% sloth related.

Arrived to find an article - “How to Write a Job Ad” &ndash left open on my desk (rather pointedly, I thought) which was vaguely thought provoking, though things like “most are full of corporate puff and management-speak…fail to give detailed information…generally don’t get the people you want” were a bit too sweeping for me (and I hate all sweeping statements).

Copy can be quite emotive, not least because it’s the one area of advertising that anyone can do &ndash we don’t all know the media, we can’t all design, but we can all write &ndash so we all bring our own opinions/pet hates to it. For example, there’s lots of things I don’t like; from “previous” experience (isn’t all experience in the past or previous?), “staff” as opposed to “employees” (I use a staff to round up sheep. Well, I would if I had sheep. And if I had a staff), “meticulous” attention to detail (you either have attention to detail or you don’t). None of these are likely to alter the response to an ad (which probably should be the test of whether any copy change is necessary in an ideal world) but I will still try and amend any of these, every chance I get, so the ad is done “my way”. To be honest, I can get a bit precious about my personal copy conventions (aka “he’s off on one again”), so much so that we actually have a little list of them that we refer to &ndash hey, at least it ensures consistency. Though I like to think some of them achieve more than that &ndash isn’t “attractive” salary a better sell than the rather dull “competitive”, isn’t “you” rather more personal than “the successful candidate”, isn’t “we thank all candidates in advance for their interest and would appreciate all replies by xxx” warmer than “closing date xxx”?

Anyway, back to the article where, after the ritual slaughter of almost the entire industry’s copy (“banal” was another description used), the authors laid out their modestly titled “Seven Golden Rules”, based on psychological research, to get to the people you want &ndash “who are so busy being successful in their current job that they don’t have the time or inclination to read the recruitment section”. Ignoring the fatal flaw in this argument (if these successful people are too busy to read the recruitment section you could write an ad that could outsell the entire “Harry Potter” phenomenon and it still wouldn’t work, would it?), their rules were:

1. Be bold about job title, salary and location

2. Spell out what you want

3. Describe the job in detail

4. Use questions

5. Tell a story about why you are advertising the job but keep it real

6. Make applying easy

7. Fly your flag - put your logo in the ad.

On the face of it nothing much new there, although it was a shame that their own example of good copy for a sales position “you’ll be called in to clients when the door of opportunity has been opened, to provide the technical detail to close the deal” seemed to include the type of management-type speak they abhor and was too wordy - the one thing all clients dislike &ndash because, for example, “you’ll use your technical knowledge to turn qualified leads into sales” says pretty much the same. In over 50% less words.

The idea of using questions (4) and telling stories, while keeping it real (5) are well known advertising techniques which, research shows, do boost response (questions involve the reader and make the process two way, while people do read stories). But I can’t think of many examples where questions can be, or are, used meaningfully in recruitment (interestingly, the authors don’t provide any examples) apart from the ubiquitous “interested?” just before the response details. Which, incidentally, is another of my pet hates &ndash because if they aren’t interested, I’d like to know what they are doing reading the ad through to the end. Perhaps ploughing through ads of no interest is their sad hobby or something?

As for telling stories about why you are advertising the job, I have two issues. One, I’m not entirely sure that, if candidates see jobs advertised that they really want, they give a fig why it’s become available. And two, as a Golden Rule, it has the severe limitation that jobs only become available for a very limited number of publishable reasons &ndash mainly growth or replacement (and, with the latter, you can’t, for example, advertise that you need a new FD because the last one was a total twonk), so I’m not sure how ad after ad repeating one version or another of these reasons enhances response to any of them.

Their other point about telling stories is that “recruitment sections read as if failure never happens so you should stand out of the crowd by talking about your failures as well as your success”. Hmmm. I can’t recall the world’s number one brand &ndash Coca Cola &ndash advertising much about the effects of all that sugar on your teeth (If any, of course &ndash Legal Editor). I’m all for truth (or tooth. Ho! Ho!) in advertising but, in recruitment, think this should be limited to facts &ndash which I’d have as a Golden Rule &ndash and a description of the challenges or opportunities. Talking about your problems because “chances are, you want people who can handle problems. And good people want a job they can get their teeth (what’s this new dental fixation?) into, not one where the problems are all solved” isn’t particularly logical or realistic; I’d be interested to see if the authors could sell this “warts ‘n all” approach to any client, anywhere.

From my point of view, a recruitment ad is a little bit like riding down a few floors in an a elevator with your candidate &ndash you only have a few seconds to make a favourable impression - so tone (friendly, personable), facts (turnover details, number of employees rather than “one of the largest”) and having a real selling point for the job are far more important than whittering on about the issues you face, asking questions and telling stories. I’m not that keen on their rule about describing the job in great detail either - a Marketing Manager knows what a Marketing Manager does most of the time without having every single detail spelled out as if for the hard-of-thinking.

Basically I’m still a big fan of the Price Waterhouse 1990’s research into recruitment advertising, just about the only objective work of this kind of which I’m aware. This found that candidates want straightforward adverts, giving facts, cutting out excessive jargon and glossy adjectives. That candidates get irritated by the over-use of words like “dynamic, pro-active, forward thinking, visionary etc”. That they get tired of “motherhood statements that tell us nothing”. That many simply find the text of advertisements hard to believe. And that popular stocking fillers like “growing, challenges, exciting opportunities” are not the winners any cursory glance at any recruitment section would have you believe. Quite the opposite.

They’re in fact seen as evidence of “mass corporate delusion”. Whoops.

Back from a nice week in Devon, doing nothing except walk on the moors and lazing about. Couple of calls to the office &ndash “Anything good happening?” “Well, it’s good you aren’t here” &ndash and that’s about it. Didn’t even bother to travel 30 miles to take up the offer of a free lunch at Cornwall’s most famous seafood restaurant though, as this was compensation for a lunch I had there last year that pole axed me for three days with food poisoning, my non-attendance wasn’t 100% sloth related.

Arrived to find an article - “How to Write a Job Ad” &ndash left open on my desk (rather pointedly, I thought) which was vaguely thought provoking, though things like “most are full of corporate puff and management-speak…fail to give detailed information…generally don’t get the people you want” were a bit too sweeping for me (and I hate all sweeping statements).

Copy can be quite emotive, not least because it’s the one area of advertising that anyone can do &ndash we don’t all know the media, we can’t all design, but we can all write &ndash so we all bring our own opinions/pet hates to it. For example, there’s lots of things I don’t like; from “previous” experience (isn’t all experience in the past or previous?), “staff” as opposed to “employees” (I use a staff to round up sheep. Well, I would if I had sheep. And if I had a staff), “meticulous” attention to detail (you either have attention to detail or you don’t). None of these are likely to alter the response to an ad (which probably should be the test of whether any copy change is necessary in an ideal world) but I will still try and amend any of these, every chance I get, so the ad is done “my way”. To be honest, I can get a bit precious about my personal copy conventions (aka “he’s off on one again”), so much so that we actually have a little list of them that we refer to &ndash hey, at least it ensures consistency. Though I like to think some of them achieve more than that &ndash isn’t “attractive” salary a better sell than the rather dull “competitive”, isn’t “you” rather more personal than “the successful candidate”, isn’t “we thank all candidates in advance for their interest and would appreciate all replies by xxx” warmer than “closing date xxx”?

Anyway, back to the article where, after the ritual slaughter of almost the entire industry’s copy (“banal” was another description used), the authors laid out their modestly titled “Seven Golden Rules”, based on psychological research, to get to the people you want &ndash “who are so busy being successful in their current job that they don’t have the time or inclination to read the recruitment section”. Ignoring the fatal flaw in this argument (if these successful people are too busy to read the recruitment section you could write an ad that could outsell the entire “Harry Potter” phenomenon and it still wouldn’t work, would it?), their rules were:

1. Be bold about job title, salary and location

2. Spell out what you want

3. Describe the job in detail

4. Use questions

5. Tell a story about why you are advertising the job but keep it real

6. Make applying easy

7. Fly your flag - put your logo in the ad.

On the face of it nothing much new there, although it was a shame that their own example of good copy for a sales position “you’ll be called in to clients when the door of opportunity has been opened, to provide the technical detail to close the deal” seemed to include the type of management-type speak they abhor and was too wordy - the one thing all clients dislike &ndash because, for example, “you’ll use your technical knowledge to turn qualified leads into sales” says pretty much the same. In over 50% less words.

The idea of using questions (4) and telling stories, while keeping it real (5) are well known advertising techniques which, research shows, do boost response (questions involve the reader and make the process two way, while people do read stories). But I can’t think of many examples where questions can be, or are, used meaningfully in recruitment (interestingly, the authors don’t provide any examples) apart from the ubiquitous “interested?” just before the response details. Which, incidentally, is another of my pet hates &ndash because if they aren’t interested, I’d like to know what they are doing reading the ad through to the end. Perhaps ploughing through ads of no interest is their sad hobby or something?

As for telling stories about why you are advertising the job, I have two issues. One, I’m not entirely sure that, if candidates see jobs advertised that they really want, they give a fig why it’s become available. And two, as a Golden Rule, it has the severe limitation that jobs only become available for a very limited number of publishable reasons &ndash mainly growth or replacement (and, with the latter, you can’t, for example, advertise that you need a new FD because the last one was a total twonk), so I’m not sure how ad after ad repeating one version or another of these reasons enhances response to any of them.

Their other point about telling stories is that “recruitment sections read as if failure never happens so you should stand out of the crowd by talking about your failures as well as your success”. Hmmm. I can’t recall the world’s number one brand &ndash Coca Cola &ndash advertising much about the effects of all that sugar on your teeth (If any, of course &ndash Legal Editor). I’m all for truth (or tooth. Ho! Ho!) in advertising but, in recruitment, think this should be limited to facts &ndash which I’d have as a Golden Rule &ndash and a description of the challenges or opportunities. Talking about your problems because “chances are, you want people who can handle problems. And good people want a job they can get their teeth (what’s this new dental fixation?) into, not one where the problems are all solved” isn’t particularly logical or realistic; I’d be interested to see if the authors could sell this “warts ‘n all” approach to any client, anywhere.

From my point of view, a recruitment ad is a little bit like riding down a few floors in an a elevator with your candidate &ndash you only have a few seconds to make a favourable impression - so tone (friendly, personable), facts (turnover details, number of employees rather than “one of the largest”) and having a real selling point for the job are far more important than whittering on about the issues you face, asking questions and telling stories. I’m not that keen on their rule about describing the job in great detail either - a Marketing Manager knows what a Marketing Manager does most of the time without having every single detail spelled out as if for the hard-of-thinking.

Basically I’m still a big fan of the Price Waterhouse 1990’s research into recruitment advertising, just about the only objective work of this kind of which I’m aware. This found that candidates want straightforward adverts, giving facts, cutting out excessive jargon and glossy adjectives. That candidates get irritated by the over-use of words like “dynamic, pro-active, forward thinking, visionary etc”. That they get tired of “motherhood statements that tell us nothing”. That many simply find the text of advertisements hard to believe. And that popular stocking fillers like “growing, challenges, exciting opportunities” are not the winners any cursory glance at any recruitment section would have you believe. Quite the opposite.

They’re in fact seen as evidence of “mass corporate delusion”. Whoops.

You can use this copywriting checklist when you are copywriting - or to evaluate copywriting. It is based on what works best from over 1,200 copywriting projects we have done since 1978. It will lead to significantly more response from your copywriting.

Before writing:

1. Study the company and the product/service being sold thoroughly so you have all the information you will need.

2. Research the prospects and the market to determine what benefits the prospect wants most, secondary benefits wanted, objections, and what would get him to buy now. Key: Don’t guess; research.

3. Develop the main emotions you can touch with your copywriting for this project, and how you will do it. The strongest emotions are love, fear, greed, acceptance, survival, anger, and health.

4. Think like your prospect; and not like the marketer.

5. Develop the best offer(s) you can make to the prospect. Your offer includes pricing, terms, bonuses and guarantee.

At this point, you know the company and product, what the target prospect wants most, his objections, the main emotions you can touch, and you have developed a terrific offer.

Headline and start of copy:

6. Write at least 20 different headlines before choosing the best one.

Headline winners include a big, bold promise of the benefits the prospect wants most, specific figures, a guarantee, credibility enhancers, a special offer.

Legendary marketers John Caples and Claude Hopkins proved that one headline can pull 10 times the response as another headline … with no other changes in the copywriting.

7. Start of copy should re-enforce the main benefit(s) of the headline, elaborate, and incorporate the secondary benefits the prospect wants most.

Body of copy:

8. Develop the prospect problem and pain points. Reinforce how these problems will remain or even get worse unless he takes action, and how your product/service is the best solution.

9. Copywriting should be first person, one-to-one, conversational.

10. List the prospects likely objections to buying, and overcome those objections.

11. Sincerely flatter the prospect if you can.

12. Get the prospect to mentally “picture and enjoy” the end-result benefits of buying.

13. Use testimonials, specifics, tests, clients, studies, success stories and memberships to add credibility and believability.

14. Be sure it is easy to read and “scan”. Use sub headlines with prospect benefits, short sentences, short paragraphs.

15. If any copy is dull or boring, cut it or revise it.

16. If the flow gets slowed or stopped at any point in the copy, fix it.

17. Copywriting must be passionate, enthusiastic.

18. Create urgency to get a response now.

19. Tell the prospect what he will lose if he does not respond now.

20. Tell the prospect exactly what to do.

21. Close, Close, Close. Get action now.

You can use this copywriting checklist when you are copywriting - or to evaluate copywriting. It is based on what works best from over 1,200 copywriting projects we have done since 1978. It will lead to significantly more response from your copywriting.

Before writing:

1. Study the company and the product/service being sold thoroughly so you have all the information you will need.

2. Research the prospects and the market to determine what benefits the prospect wants most, secondary benefits wanted, objections, and what would get him to buy now. Key: Don’t guess; research.

3. Develop the main emotions you can touch with your copywriting for this project, and how you will do it. The strongest emotions are love, fear, greed, acceptance, survival, anger, and health.

4. Think like your prospect; and not like the marketer.

5. Develop the best offer(s) you can make to the prospect. Your offer includes pricing, terms, bonuses and guarantee.

At this point, you know the company and product, what the target prospect wants most, his objections, the main emotions you can touch, and you have developed a terrific offer.

Headline and start of copy:

6. Write at least 20 different headlines before choosing the best one.

Headline winners include a big, bold promise of the benefits the prospect wants most, specific figures, a guarantee, credibility enhancers, a special offer.

Legendary marketers John Caples and Claude Hopkins proved that one headline can pull 10 times the response as another headline … with no other changes in the copywriting.

7. Start of copy should re-enforce the main benefit(s) of the headline, elaborate, and incorporate the secondary benefits the prospect wants most.

Body of copy:

8. Develop the prospect problem and pain points. Reinforce how these problems will remain or even get worse unless he takes action, and how your product/service is the best solution.

9. Copywriting should be first person, one-to-one, conversational.

10. List the prospects likely objections to buying, and overcome those objections.

11. Sincerely flatter the prospect if you can.

12. Get the prospect to mentally “picture and enjoy” the end-result benefits of buying.

13. Use testimonials, specifics, tests, clients, studies, success stories and memberships to add credibility and believability.

14. Be sure it is easy to read and “scan”. Use sub headlines with prospect benefits, short sentences, short paragraphs.

15. If any copy is dull or boring, cut it or revise it.

16. If the flow gets slowed or stopped at any point in the copy, fix it.

17. Copywriting must be passionate, enthusiastic.

18. Create urgency to get a response now.

19. Tell the prospect what he will lose if he does not respond now.

20. Tell the prospect exactly what to do.

21. Close, Close, Close. Get action now.

The average consumer is inundated with sales pitches. So if you’re selling a product or service to today’s ad weary consumer, if you want your sales letters to get results, you’ll need a step-by-step plan that breaks down the barriers to buying. A plan that bypasses the head and goes right for the heart.

If the heart’s in it, the brain will follow.

Buying anything is largely emotional. Whether it’s paper clips or plain paper copiers, emotions lead the purchase. Facts, specs and the like are simply used to justify the decision, once made. Which means that everything about your sales letter, every sentence, every phrase must appeal to your customer’s emotions.

What emotions?

The simple truth is, there are only two emotions that really motivate people: The promise of gain or the fear of loss–with the fear of loss being the stronger. Example: Given the choice of headlines: “Save money in legal fees.” Or “How to keep from being sued.” The latter will probably get a better response.

Supporting the promise of gain and the fear of loss are seven key emotional hooks or basic human needs. No matter what your product or service, to be effective, your sales letter must directly address as many of these basic needs as possible:

• Safety/Security

• Wealth

• Good looks

• Popularity

• Self-satisfaction

• Free time

• Fun/Excitement

So how do you get them to act? How do you go from head to heart? What’s the copy paradigm? Imagine you’re in a baseball stadium facing an audience in rows of bleachers. It’s the game of the century, ninth inning, bases loaded. And you’ve got a bag of peanuts you absolutely must sell or the boss will fire you on the spot. What would you do to get their attention? Yell “Peanuts?”

Start with a verbal “2×4”

You’ve got to hit them over the head with an emotional motivator. And that means you start with the envelope. Remember– gain or loss–it has to be right there on the outside, in bold. (When was the last time you rushed to open a plain white envelope?) Two examples:

Gain– “We Put a Money-Making Miracle in this Envelope.”

Loss– “Throw This Away and Work Hard for the Rest of Your Life.”

Okay. They’ve opened the letter and what do they see? A boring paragraph about your leadership in the industry? Stuffy sentences about commitment, innovation and dedication?

Whoosh. In the round file it goes.

Time to visit our key motivators–gain or loss. Again, it’s got to be there in a headline they can’t miss. And it must reinforce the headline that compelled them to rip open that envelope. Both headlines must dovetail in their message and emotional impact.

Example: “Finish reading this letter and you’re halfway to becoming rich.”

Next comes the all-important body copy. What to say to leave them begging for your product. For this we go right into the consumer’s emotions, mining for clues to the perfect selling pitch.

What’s the problem?

A while back, McDonalds was beating the pants off its competitors. So Burger King hired a big powerhouse ad agency to gain them market share. They tried everything–analyzing secret sauces, elaborate contests, toy tie-ins. Nothing worked. Finally, they sent out questionnaires, did focus groups, and literally stopped people on the street. And you know what they discovered? Not what consumers liked, but what they didn’t like about hamburgers. For on thing, the leading hamburger came practically “factory made” with everything on it. Some folks liked pickles, others hated onions or mayo. That was “the problem.” The solution was simple: hamburgers made to order, followed by the now all-too-familiar slogan “Have it Your Way.” The point is, you’ve got to find and exploit your consumer’s problem. And make your product the hero.

Life without your product–miserable

So, you’ve succeeded in getting your reader’s attention. You’ve discovered their “problem.” Now it’s time to remind them how many ways that problem affects their lives. If you’re selling a cordless electric lawnmower, you’ll want to remind them of all the headaches of their old gas powered mower. Like running out of gas, finding the gas can, taking it to the gas station, driving back with a can full of smelly gas in the car, maybe spilling gas on the carpet. Once at home, there’s the annoyance of yanking the starter until your arm feels like a wet noodle. And the fire danger of having a can of gas in the garage with kids playing near it. The point is, you want to paint a very troublesome picture of life without your product.

Life with your product&ndashabsolute bliss

Now that you’ve raised your reader’s interest by making them feel the pain of life without your product, it’s time to provide your solution. Here’s where you’ll briefly introduce yourself and your product or service. No more running out of gas, no more smelling gas cans in your new car, no more yanking that starter cord till your arm falls off. Just flick the switch and you’re ready to mow. Plug it into your electric outlet and it charges overnight. Your worries are over. You go on and on, hammering home the fact that your product or service is the perfect solution. At this point, your reader will probably ask, “Sounds interesting, but who the heck are you to think you can solve my problem? I never heard of you.”

Credentials time

Here’s where you build trust by detailing key facts that build confidence in you and your company. You could start by listing some testimonials from satisfied customers. If these come from people in the industry who your prospect is familiar with, so much the better. And if you can get photos, phone numbers and so forth, it will add even more to your credibility. This is also the time to mention how long you’ve been in business and any articles that about your company and/or its products that have appeared in the local or national media (these can be particularly valuable, since they come from an impartial source).

Now that you’ve assuaged their fears about doing business with a complete unknown, they’ll want to be totally sold about your product or service. Here’s where you go into detail. And this is the perfect time to do so, because you’ve established trust. They won’t be thinking about who you are, but what you can do for them–how you’re going to solve their problem.

Detail benefits, not features

A key caveat here. Don’t get your reader quagmired in “Featurespeak.” It’s easy to do and it’s what most unskilled writers fall victim to. Featurespeak is for your sales team, not your potential customer. Avoid things like “Our new cordless electric mower features the X9T Autoflex handle, or the PT600 Zenon Battery. Better to say, “Our new electric mower’s handle easily adjusts to your height for maximum comfort.” Or “The easily rechargeable battery lasts up to 5 years without replacement.” If your product or service has more than three major benefits, list them in bullet point form to make them easier to read.

Make them an offer they can’t refuse

This is the crucial part of your sales letter. Your offer should be compelling, irrefutable and urgent. You want your reader to say, “This is a great offer, I’ve got nothing to lose but my problem.” Try to combine the big 3 in your offer–irresistible price, terms, and a free gift. For example, if you’re selling a cordless electric mower, your offer might be a discounted retail price, low interest rate, and a blade-sharpening tool. Try to raise the perceived value of your offer by adding on products or services–for electric mowers, it might be an extended warranty or safety goggles. Augment this with compelling benefits these additional products or services will provide.

Assuage with a guarantee

There’s a little voice in the back of every customer’s head that whispers, “Buy this and you’ll be sorry.” So make your offer bulletproof. Take the risk out of the purchase. Give the absolute strongest guarantee you can. It tells your reader you’re confident in your product or service. Enough so to back it up with a strong guarantee. Don’t be afraid to make this final commitment.

Motivate the procrastinators

So they’re reading your letter and are pretty convinced that your company and your product or service can solve their problem. They want to buy. The mind is willing but the flesh is weak. Time to bring in our key motivator&ndashfear of loss. One way to tap into this fear is by convincing your reader that because this is such a good deal, only a scant few mowers remain. Or that the extended warranty is being offered only for the next few days, or for the next 50 customers. Our old motivator–gain–can be used here as well. Example: “Buy now and get a $20 gift card–FREE!”

Call to action–KISS

You and your staff know what readers need to do to buy your product or service, but your readers are inundated with offers every day. And each offer has a different procedure for buying. Give them a break and walk them through the order/purchase process. And KISS (keep it simple stupid). Use simple action words like “Pick Up the Phone and Call Now!” If your phone number spells out a catchy slogan or company name, always add numerical phone numbers. If they need to fill out a form and mail it, say so. And if possible, use large type on your form&ndashespecially if you’re selling to seniors. Be clear on what they’re ordering and for what price.

ABC!

Follow Alec Baldwin’s admonition in the movie Glengarry Glen Ross&ndash“ABC…Always Be Closing.” Sprinkle your call to action throughout your letter. Ask for the order. Then when you give the call to action at the end of the letter, it won’t come as a surprise, but just another reminder. Better still, if they’re ready to order halfway through your letter, they’ll know what to do.

Postscripts are magic

Nobody reads postscripts, right? Wrong. The P.S. is the third most read element of a sales letter&ndashafter the headline and any picture captions. The top wordsmiths use several (P.P.S) in their letters. It’s one of the best places to remind readers of your irresistible offer. But you have to be brief and compelling, establishing urgency and value, and drawing on your key motivators of gain and loss.

Drive it home on the order form

The order form is where some of the greatest sales are won or lost. It’s where that little voice in the back of your customer’s head comes alive once again and says, “You’ll be sorry” or “You sure you want to buy this now?” It’s what I call Preemptive Buyer’s Remorse.” Time to bring in our top gun persuaders–gain and loss–one last time. Use the same persuasive arguments as before–only be brief, more compelling and urgent.

Do you want the steak knives or the El Dorado?

Okay, you’ve got the prized Glengarry leads. And the formula for writing a winning sales letter. Start by knowing your prospect’s problem, then drive home key benefits using the emotional motivators I’ve described. And don’t forget Alec Baldwin’s other maxim, AIDA–Attention. Interest. Decision. Action. Get their attention, build their interest, convince them it’s the right decision, and finally, urge them to act. Good luck. You’ve got 26 letters in the English alphabet. How you use them can make all the difference …between getting the steak knives or the Cadillac El Dorado.

The average consumer is inundated with sales pitches. So if you’re selling a product or service to today’s ad weary consumer, if you want your sales letters to get results, you’ll need a step-by-step plan that breaks down the barriers to buying. A plan that bypasses the head and goes right for the heart.

If the heart’s in it, the brain will follow.

Buying anything is largely emotional. Whether it’s paper clips or plain paper copiers, emotions lead the purchase. Facts, specs and the like are simply used to justify the decision, once made. Which means that everything about your sales letter, every sentence, every phrase must appeal to your customer’s emotions.

What emotions?

The simple truth is, there are only two emotions that really motivate people: The promise of gain or the fear of loss–with the fear of loss being the stronger. Example: Given the choice of headlines: “Save money in legal fees.” Or “How to keep from being sued.” The latter will probably get a better response.

Supporting the promise of gain and the fear of loss are seven key emotional hooks or basic human needs. No matter what your product or service, to be effective, your sales letter must directly address as many of these basic needs as possible:

• Safety/Security

• Wealth

• Good looks

• Popularity

• Self-satisfaction

• Free time

• Fun/Excitement

So how do you get them to act? How do you go from head to heart? What’s the copy paradigm? Imagine you’re in a baseball stadium facing an audience in rows of bleachers. It’s the game of the century, ninth inning, bases loaded. And you’ve got a bag of peanuts you absolutely must sell or the boss will fire you on the spot. What would you do to get their attention? Yell “Peanuts?”

Start with a verbal “2×4”

You’ve got to hit them over the head with an emotional motivator. And that means you start with the envelope. Remember– gain or loss–it has to be right there on the outside, in bold. (When was the last time you rushed to open a plain white envelope?) Two examples:

Gain– “We Put a Money-Making Miracle in this Envelope.”

Loss– “Throw This Away and Work Hard for the Rest of Your Life.”

Okay. They’ve opened the letter and what do they see? A boring paragraph about your leadership in the industry? Stuffy sentences about commitment, innovation and dedication?

Whoosh. In the round file it goes.

Time to visit our key motivators–gain or loss. Again, it’s got to be there in a headline they can’t miss. And it must reinforce the headline that compelled them to rip open that envelope. Both headlines must dovetail in their message and emotional impact.

Example: “Finish reading this letter and you’re halfway to becoming rich.”

Next comes the all-important body copy. What to say to leave them begging for your product. For this we go right into the consumer’s emotions, mining for clues to the perfect selling pitch.

What’s the problem?

A while back, McDonalds was beating the pants off its competitors. So Burger King hired a big powerhouse ad agency to gain them market share. They tried everything–analyzing secret sauces, elaborate contests, toy tie-ins. Nothing worked. Finally, they sent out questionnaires, did focus groups, and literally stopped people on the street. And you know what they discovered? Not what consumers liked, but what they didn’t like about hamburgers. For on thing, the leading hamburger came practically “factory made” with everything on it. Some folks liked pickles, others hated onions or mayo. That was “the problem.” The solution was simple: hamburgers made to order, followed by the now all-too-familiar slogan “Have it Your Way.” The point is, you’ve got to find and exploit your consumer’s problem. And make your product the hero.

Life without your product–miserable

So, you’ve succeeded in getting your reader’s attention. You’ve discovered their “problem.” Now it’s time to remind them how many ways that problem affects their lives. If you’re selling a cordless electric lawnmower, you’ll want to remind them of all the headaches of their old gas powered mower. Like running out of gas, finding the gas can, taking it to the gas station, driving back with a can full of smelly gas in the car, maybe spilling gas on the carpet. Once at home, there’s the annoyance of yanking the starter until your arm feels like a wet noodle. And the fire danger of having a can of gas in the garage with kids playing near it. The point is, you want to paint a very troublesome picture of life without your product.

Life with your product&ndashabsolute bliss

Now that you’ve raised your reader’s interest by making them feel the pain of life without your product, it’s time to provide your solution. Here’s where you’ll briefly introduce yourself and your product or service. No more running out of gas, no more smelling gas cans in your new car, no more yanking that starter cord till your arm falls off. Just flick the switch and you’re ready to mow. Plug it into your electric outlet and it charges overnight. Your worries are over. You go on and on, hammering home the fact that your product or service is the perfect solution. At this point, your reader will probably ask, “Sounds interesting, but who the heck are you to think you can solve my problem? I never heard of you.”

Credentials time

Here’s where you build trust by detailing key facts that build confidence in you and your company. You could start by listing some testimonials from satisfied customers. If these come from people in the industry who your prospect is familiar with, so much the better. And if you can get photos, phone numbers and so forth, it will add even more to your credibility. This is also the time to mention how long you’ve been in business and any articles that about your company and/or its products that have appeared in the local or national media (these can be particularly valuable, since they come from an impartial source).

Now that you’ve assuaged their fears about doing business with a complete unknown, they’ll want to be totally sold about your product or service. Here’s where you go into detail. And this is the perfect time to do so, because you’ve established trust. They won’t be thinking about who you are, but what you can do for them–how you’re going to solve their problem.

Detail benefits, not features

A key caveat here. Don’t get your reader quagmired in “Featurespeak.” It’s easy to do and it’s what most unskilled writers fall victim to. Featurespeak is for your sales team, not your potential customer. Avoid things like “Our new cordless electric mower features the X9T Autoflex handle, or the PT600 Zenon Battery. Better to say, “Our new electric mower’s handle easily adjusts to your height for maximum comfort.” Or “The easily rechargeable battery lasts up to 5 years without replacement.” If your product or service has more than three major benefits, list them in bullet point form to make them easier to read.

Make them an offer they can’t refuse

This is the crucial part of your sales letter. Your offer should be compelling, irrefutable and urgent. You want your reader to say, “This is a great offer, I’ve got nothing to lose but my problem.” Try to combine the big 3 in your offer–irresistible price, terms, and a free gift. For example, if you’re selling a cordless electric mower, your offer might be a discounted retail price, low interest rate, and a blade-sharpening tool. Try to raise the perceived value of your offer by adding on products or services–for electric mowers, it might be an extended warranty or safety goggles. Augment this with compelling benefits these additional products or services will provide.

Assuage with a guarantee

There’s a little voice in the back of every customer’s head that whispers, “Buy this and you’ll be sorry.” So make your offer bulletproof. Take the risk out of the purchase. Give the absolute strongest guarantee you can. It tells your reader you’re confident in your product or service. Enough so to back it up with a strong guarantee. Don’t be afraid to make this final commitment.

Motivate the procrastinators

So they’re reading your letter and are pretty convinced that your company and your product or service can solve their problem. They want to buy. The mind is willing but the flesh is weak. Time to bring in our key motivator&ndashfear of loss. One way to tap into this fear is by convincing your reader that because this is such a good deal, only a scant few mowers remain. Or that the extended warranty is being offered only for the next few days, or for the next 50 customers. Our old motivator–gain–can be used here as well. Example: “Buy now and get a $20 gift card–FREE!”

Call to action–KISS

You and your staff know what readers need to do to buy your product or service, but your readers are inundated with offers every day. And each offer has a different procedure for buying. Give them a break and walk them through the order/purchase process. And KISS (keep it simple stupid). Use simple action words like “Pick Up the Phone and Call Now!” If your phone number spells out a catchy slogan or company name, always add numerical phone numbers. If they need to fill out a form and mail it, say so. And if possible, use large type on your form&ndashespecially if you’re selling to seniors. Be clear on what they’re ordering and for what price.

ABC!

Follow Alec Baldwin’s admonition in the movie Glengarry Glen Ross&ndash“ABC…Always Be Closing.” Sprinkle your call to action throughout your letter. Ask for the order. Then when you give the call to action at the end of the letter, it won’t come as a surprise, but just another reminder. Better still, if they’re ready to order halfway through your letter, they’ll know what to do.

Postscripts are magic

Nobody reads postscripts, right? Wrong. The P.S. is the third most read element of a sales letter&ndashafter the headline and any picture captions. The top wordsmiths use several (P.P.S) in their letters. It’s one of the best places to remind readers of your irresistible offer. But you have to be brief and compelling, establishing urgency and value, and drawing on your key motivators of gain and loss.

Drive it home on the order form

The order form is where some of the greatest sales are won or lost. It’s where that little voice in the back of your customer’s head comes alive once again and says, “You’ll be sorry” or “You sure you want to buy this now?” It’s what I call Preemptive Buyer’s Remorse.” Time to bring in our top gun persuaders–gain and loss–one last time. Use the same persuasive arguments as before–only be brief, more compelling and urgent.

Do you want the steak knives or the El Dorado?

Okay, you’ve got the prized Glengarry leads. And the formula for writing a winning sales letter. Start by knowing your prospect’s problem, then drive home key benefits using the emotional motivators I’ve described. And don’t forget Alec Baldwin’s other maxim, AIDA–Attention. Interest. Decision. Action. Get their attention, build their interest, convince them it’s the right decision, and finally, urge them to act. Good luck. You’ve got 26 letters in the English alphabet. How you use them can make all the difference …between getting the steak knives or the Cadillac El Dorado.

by Karon Thackston